Terms of service

Last updated: July 26, 2026

These terms apply to the use of www.elikk.com and the purchase of ELIKK. products through the website. They do not limit consumers’ statutory rights.

1. Seller

ELIKK. is a brand operated by:

Small Partnership Baleco
Legal entity code: 307141056
Address: V. Nagevičiaus St. 3, LT-08237 Vilnius, Lithuania
Email: info@elikk.com
Phone: +370 612 15198

2. Products and Orders

The main characteristics, ingredients, quantity, instructions for use, and price of each product are provided on the product pages.

An order is placed by selecting the products, entering the required information, and clicking a button that clearly indicates the obligation to pay. The sales contract is considered concluded when we send an order confirmation to the email address you provided.

If we are unable to fulfil an order because a product is unavailable, the payment has failed, or there is an obvious technical error, we will inform you. If payment has already been made, we will refund the amount paid.

The buyer is responsible for providing accurate contact and delivery information.

3. Prices and Payment

Products are subject to the price displayed on the website at the time the order is placed. Prices include applicable taxes, and the delivery cost is displayed before the order is finally confirmed.

Available payment methods are displayed at checkout. Payments are processed by payment service providers.

Orders delivered to a country outside the European Union may be subject to import taxes or customs duties. Unless checkout states that these charges are included, they must be paid by the recipient.

4. Delivery

Available delivery countries, methods, prices, and estimated timeframes are displayed at checkout.

Unless otherwise agreed, the order will be delivered no later than 30 days after the contract is concluded. The risk of loss of or damage to the product passes to the buyer when the product is handed over to the buyer or a person designated by the buyer.

5. Withdrawal and Returns

The consumer may withdraw from a contract concluded online within 14 calendar days after receiving the product without providing a reason.

The consumer must clearly notify us of the withdrawal by emailing info@elikk.com. Once we receive the notification, we will provide the return address and instructions.

The buyer is responsible for the cost of returning products of satisfactory quality. The right of withdrawal does not apply to sealed cosmetic products that are not suitable for return for reasons of health protection or hygiene if their seal or other hygienic protection was broken after delivery.

Refunds are issued in accordance with applicable law. Detailed terms and the standard withdrawal form are provided in the Return and Refund Policy.

6. Defective Products and Complaints

The seller is responsible for any lack of conformity that existed when the product was delivered and becomes apparent within two years after delivery.

If you receive a damaged, defective, or incorrect product, or if the product does not match its description, email info@elikk.com and provide your order number and a description of the problem. Where possible, include photographs.

Consumer claims are handled in accordance with applicable law. We will respond to a written complaint no later than within 14 calendar days.

7. Personal Data and Disputes

Personal data is processed in accordance with the Privacy Policy published on the website.

If a problem arises, please contact us first at info@elikk.com. If you are not satisfied with the response or do not receive one within 14 days, you may contact the State Consumer Rights Protection Authority at vvtat.lrv.lt or submit an application through VTIS.

These terms are governed by the laws of the Republic of Lithuania. However, this does not deprive consumers of any mandatory consumer protection rights granted by the laws of their country of residence.