Shipping policy

The store and the “ELIKK.” brand are operated by Baleco, MB (legal entity code 307141056, V. Nagevičiaus St. 3, LT-08237 Vilnius, Lithuania).

Made to Order

ELIKK products are made to order at a certified EU cosmetics manufacturing facility — we do not keep inventory, so every product is freshly made and packaged specifically for you. Order preparation (manufacturing and packaging) usually takes 2–4 business days from payment confirmation. Larger orders (more than 20 units) may take up to 7 business days to prepare.

Total delivery time = order preparation time + shipping time (see the table below).

Delivery Regions

We currently ship to countries within the European Union, the United Kingdom, and the United States. Shipments are delivered only to mainland addresses — we cannot deliver to islands or overseas territories. Freight-forwarding services intended to circumvent these restrictions are not supported.

Shipments are prepared at regional distribution centres in Europe and the United States, so no additional customs duties or import fees apply to customers in the EU, the UK, or the United States.

Estimated Shipping Times (After Order Preparation)

Region	Standard Delivery	Express Delivery
Lithuania, Latvia	2–3 business days	1 business day
Estonia	up to 4 business days	1 business day
Germany, the Netherlands, Austria, Belgium, Denmark, Luxembourg	4–5 business days	1 business day
Poland, Finland, Sweden, Czechia, Slovakia	5 business days	1 business day
France, Bulgaria	6 business days	1 business day
Hungary, Croatia	7 business days	1 business day
Italy, Spain, Ireland, Slovenia	8 business days	1 business day
Portugal, Romania	9 business days	1 business day
Greece	up to 11 business days	1 business day
Cyprus, Malta	—	1–3 business days
United Kingdom	4–7 business days	1 business day
United States (mainland)	2–5 business days	—

These timeframes are estimates and are not guaranteed — carrier delays, holiday periods, or other circumstances beyond our control may extend them.

Shipping Cost

Shipping costs are calculated based on the weight of the shipment and the destination country and are displayed at checkout before payment. We may periodically offer free shipping promotions — their terms will be published on the website.

Order Tracking

Once your order has been dispatched, you will receive a tracking link by email. All shipments include tracking.

Changing the Delivery Address

The address can only be changed before the shipment is dispatched — contact us as soon as possible at info@elikk.com and provide your order number. Once the shipment has been dispatched, we can no longer change the address.

Undelivered Shipments

If a shipment is returned to us because of an incorrect address, failure to collect it, or an unsuccessful delivery attempt by the courier, we will contact you regarding reshipment. The buyer may be responsible for the reshipping costs if the delivery failed because of inaccurate information provided by the buyer.

Damaged or Lost Shipments

Please inspect your shipment upon receipt. If it arrives damaged, contact us within 14 days at info@elikk.com and include photographs of the packaging and products — we will send a replacement free of charge or issue a refund. If the tracking information indicates that the shipment was lost in transit, contact us and we will resolve the matter with the carrier.

The risk of accidental loss of or damage to the products passes to the consumer when the shipment is handed over to you or a person designated by you.