Shipping policy

Last updated: 13 October 2026

The store and the ELIKK brand are operated by Baleco, MB, legal entity code 307141056, registered office address V. Nagevičiaus g. 3, LT-08237 Vilnius, Lithuania.

Order Production and Preparation

ELIKK products are manufactured and packaged at a cosmetics manufacturing facility in the EU. We do not keep large stocks of finished products, so orders are manufactured and packaged after they are received. Order production and preparation usually takes 2–4 business days from payment confirmation. Larger orders (more than 20 units) may take up to 7 business days to prepare.

The total estimated delivery time is calculated as follows:

order production and preparation time + shipping time.

For example, standard delivery of an order of 1–20 products to Germany usually takes up to 9 business days: 2–4 business days to prepare the order and up to 5 business days to deliver it.

Delivery Regions

We currently deliver orders to:

European Union member states;

Whether delivery to a specific address is possible is confirmed at checkout based on the country and postal code entered.

Delivery may not be possible to some remote islands, overseas territories, military bases, PO boxes or other addresses not served by carriers. Only express delivery is currently offered to Cyprus and Malta.

Freight-forwarding services used to circumvent delivery restrictions are not supported. If you choose such a service, we cannot guarantee delivery, shipment tracking or assistance after the shipment has been handed over to the forwarding service provider.

Orders are shipped from the European Union, so no additional customs duties or import fees apply to EU customers on delivery.

Estimated Shipping Times After Order Preparation

Only shipping times are shown below. The order production and preparation time stated above must be added to them.

Destination country	Standard shipping	Express shipping
Lithuania	2–3 business days	about 1 business day*
Latvia	2–3 business days	not offered
Estonia	up to 4 business days	about 1 business day
Austria	up to 4 business days	about 1 business day
Belgium	about 4 business days	about 1 business day
Bulgaria	up to 6 business days	about 1 business day
Czechia	up to 5 business days	about 1 business day
Denmark	up to 4 business days	about 1 business day
Greece	up to 11 business days	about 1 business day
Ireland	up to 8 business days	about 1 business day
Spain	up to 8 business days	about 1 business day
Italy	up to 8 business days	about 1 business day
Croatia	up to 7 business days	about 1 business day
Poland	up to 5 business days	about 1 business day
Luxembourg	up to 5 business days	1–3 business days
Netherlands	up to 4 business days	about 1 business day
Portugal	up to 9 business days	about 1 business day
France	up to 6 business days	about 1 business day
Romania	up to 9 business days	about 1 business day
Slovakia	up to 5 business days	about 1 business day
Slovenia	up to 8 business days	about 1 business day
Finland	up to 5 business days	about 1 business day
Sweden	up to 5 business days	about 1 business day
Hungary	up to 7 business days	about 1 business day
Germany	up to 5 business days	about 1 business day
Cyprus	not offered	1–3 business days
Malta	not offered	1–3 business days

* Express delivery in Lithuania applies only when this option is shown at checkout.

The stated times are estimates, not guaranteed delivery times. They do not include weekends or public holidays.

Delivery may take longer due to holiday periods, adverse weather, carrier disruptions, an inaccurate address, the recipient being unavailable or other circumstances reasonably beyond ELIKK's control.

Unless otherwise agreed, a consumer's order is delivered no later than 30 days after the conclusion of the sales contract. In the event of a delay, the consumer retains all rights established by law and by the Terms of Sale.

Shipping Cost

The shipping cost is calculated based on the total weight of the shipment, the destination country, the chosen delivery method and other criteria applied by the carrier.

The final shipping cost is shown at checkout, before the order is placed and paid for.

We may periodically offer free shipping promotions. The specific terms, territory, minimum order value and validity period of a promotion are stated on the website.

Order Tracking

Once your order has been dispatched, we will send a tracking link to the email address provided by the buyer.

All shipments are sent with tracking. Tracking information may take up to several business days to update after the shipment has been handed over to the carrier.

Changing the Delivery Address

The delivery address can only be changed while the shipment has not yet been dispatched.

To change the address, contact us as soon as possible at info@elikk.com and provide your order number and the correct delivery address.

Once the shipment has been handed over to the carrier, changing the address may no longer be possible. If the carrier allows the address to be changed, an additional fee may apply or delivery may take longer.

Undelivered or Returned Shipments

If a shipment is returned because of an incorrect or incomplete address, the recipient being unavailable or the shipment not being collected within the time set by the carrier, we will contact the buyer and suggest possible next steps.

Reasonable reshipping costs may be borne by the buyer if the first delivery failed because of inaccurate information provided by the buyer or because the shipment was not collected.

Reshipping costs are not charged to the buyer if the shipment was not delivered due to an error by ELIKK, the manufacturing partner or the carrier.

Failure to collect a shipment is not in itself considered proper notice of withdrawal from the contract. To exercise the right of withdrawal, the consumer must submit a clear statement in accordance with our return and withdrawal procedure.

Damaged or Lost Shipments

The risk of accidental loss of or damage to the products passes to the consumer when the consumer, or a person designated by the consumer other than the carrier, physically receives the shipment.

If the consumer chooses, on their own initiative, a carrier not offered by ELIKK, the risk passes when the shipment is handed over to the carrier chosen by the consumer.

Please inspect your shipment on receipt. If the packaging or products arrive damaged, contact us at info@elikk.com as soon as possible, preferably within 14 calendar days.

Provide your order number, describe the damage and, if possible, attach photos of the packaging and products. Photos help us resolve the case faster, but not providing them does not in itself remove the consumer's statutory rights.

If, according to the tracking information, a shipment was lost in transit or has not moved for a long time, contact us. We will contact the carrier and resolve the situation as required by law, for example by reshipping the product free of charge or refunding the amount paid.

The buyer is not required to resolve a lost or undelivered shipment with the carrier themselves.