Refund policy

Last updated: 5 September 2026

14-Day Return Period

You have the right to withdraw from an order purchased online within 14 calendar days without giving any reason. This period starts on the day you, or a person designated by you, receive the product. If products from the same order are delivered separately, the period starts on the day the last product is received.

If the last day of the period falls on a weekend or public holiday, the period is extended until the next business day.

To return a product or exercise your right of withdrawal, submit a request on the Product Returns and Cancellation of Purchase page.

In your request, state your first name, surname, order number and the product you are returning. You do not have to give a reason for the return.

You must send the product back no later than 14 days after submitting your return notice.

Cancelling an Order Before Delivery

You may cancel your order at any time before it is delivered by submitting a request on the Product Returns and Cancellation of Purchase page.

If the product has not yet been dispatched, we will cancel the order and refund the amount paid. If the shipment has already been dispatched and can no longer be stopped, we will provide return instructions.

Free Returns

ELIKK covers the standard return shipping costs for products eligible for return.

Once we receive your request, we will provide a prepaid return label or offer another free return method, together with precise instructions for addressing the shipment.

For a free return, you must use the shipping method we provide or have agreed in advance. The costs of express, non-standard or more expensive shipping chosen without prior agreement may not be reimbursed.

Cash-on-delivery shipments are not accepted.

Return Address

Returned products must be sent as a “Poste Restante” (Iki pareikalavimo) postal shipment to:

Baleco, MB
IKI PAREIKALAVIMO
Žirmūnai Post Office
LT-09108 Vilnius
Lithuania
Email: info@elikk.com

Physical location of the post office: Verkių g. 31, Vilnius.

Do not send the shipment directly to Verkių g. 31 by courier or parcel locker. Use the return method and addressing instructions we provide.

Include your order number or other information that allows us to identify the order inside the shipment. We recommend keeping the shipment tracking number.

Condition of Returned Products

The returned product must be undamaged, complete and, where possible, in its original packaging.

You may inspect the product only to the extent necessary to establish its nature and characteristics. If the product has been used or handled more than necessary to inspect it, we may reduce the refund to reflect the objectively diminished value of the product.

Cosmetic and Skincare Products

For health protection and hygiene reasons, a cosmetic or skincare product cannot be returned if:

the product was delivered with a hygiene seal, protective film or other factory seal; and
this seal was broken or removed after delivery.

Opening only the shipping packaging or the product’s ordinary cardboard box is not considered breaking a hygiene seal, unless the box itself is clearly sealed as the product’s hygiene protection.

These restrictions do not apply to defective, damaged, unsafe or incorrectly delivered products.

If a product set was purchased as a single product, the entire set must be returned. The hygiene seals of all products in the set must be intact.

Damaged, Defective or Incorrect Products

Please inspect your order on receipt. If a product is damaged or defective, or you have received the wrong product, contact us as soon as possible at info@elikk.com.

Provide your order number, describe the problem and, if possible, attach photos of the product and its packaging.

ELIKK covers the return costs for such products. This 14-day return policy does not limit your statutory rights regarding defective products or products that do not conform to the order.

Exchanges

We do not directly exchange products of satisfactory quality. To purchase a different product, return the product you have and place a new order.

Refunds

We will refund the money using the same payment method used for the order, without undue delay and no later than 14 calendar days after receiving your notice of withdrawal from the order.

We may withhold the refund until we receive the returned product or until you provide proof that it has been dispatched, whichever comes first.

When the entire order is returned, we refund:

the amount paid for the products;
the cost of the cheapest standard delivery option offered at the time of the order.

Additional costs resulting from choosing a more expensive, express or non-standard delivery method are not refunded.

Your bank or payment service provider may need additional time to credit the refunded amount.

Return and Withdrawal Request

Submit your request to return a product or withdraw from a purchase on the Product Returns and Cancellation of Purchase page.

Using the online form is not mandatory. You may also inform us of your decision by a clear statement sent by email to info@elikk.com. In that case, please state: