Refund policy

Return and Refund Policy

Last updated: July 26, 2026

14-Day Return Period

You have the right to withdraw from an order placed online within 14 calendar days without providing a reason. This period begins on the day when you, or a person designated by you, receive the product. If products from the same order are delivered separately, the period begins when the last product is received.

If the final day of the period falls on a weekend or public holiday, the period is extended until the next working day.

Please notify us of your decision to return a product by email at info@elikk.com.

Provide your first name, surname, order number, and the product you wish to return. You are not required to provide a reason for the return.

You must send the product back no later than 14 days after submitting your return notification.

Cancelling an Order Before Delivery

You may cancel your order at any time before delivery by emailing info@elikk.com.

If the product has not yet been dispatched, we will cancel the order and refund the amount paid. If the shipment has already been dispatched and can no longer be stopped, we will provide return instructions.

Free Returns

ELIKK. covers the standard return shipping costs for products eligible for return.

Once we receive your notification, we will provide a prepaid return label or another free return method, together with precise instructions for addressing the shipment.

To qualify for a free return, you must use the shipping method provided or approved by us in advance. The cost of express, non-standard, or more expensive shipping selected without prior approval may not be reimbursed.

Cash-on-delivery shipments are not accepted.

Return Location

Returned products must be sent as a “Poste Restante” postal shipment:

Baleco, MB
IKI PAREIKALAVIMO
Žirmūnai Post Office
LT-09108 Vilnius
Lithuania
Email: info@elikk.com

Physical location of the post office: Verkių St. 31, Vilnius.

Do not send the shipment directly to Verkių St. 31 by courier or parcel locker. Use the return method and addressing instructions provided by us.

Include the order number or other information that will allow us to identify the order inside the shipment. We recommend keeping the shipment tracking number.

Condition of Returned Products

The returned product must be undamaged, complete, and, where possible, in its original packaging.

You may inspect the product only to the extent necessary to establish its nature and characteristics. If the product has been used or handled more than necessary for inspection, we may reduce the refund to reflect the objectively diminished value of the product.

Cosmetic and Skincare Products

For health protection and hygiene reasons, a cosmetic or skincare product cannot be returned if:

the product was delivered with a hygiene seal, protective film, or other factory seal; and

the seal was broken or removed after delivery.

Opening the shipping packaging or the product’s ordinary cardboard box alone is not considered breaking a hygiene seal unless the box itself is clearly sealed as a hygienic safeguard for the product.

These restrictions do not apply to defective, damaged, unsafe, or incorrectly delivered products.

If a product set was purchased as a single product, the entire set must be returned. The hygiene seals on all products included in the set must remain intact.

Damaged, Defective, or Incorrect Products

Please inspect your order upon receipt. If a product is damaged or defective, or if you have received the wrong product, contact us as soon as possible at info@elikk.com.

Provide the order number, describe the problem, and, where possible, attach photographs of the product and its packaging.

ELIKK. covers the return shipping costs for such products. This 14-day return policy does not limit your statutory rights concerning defective products or products that do not conform to the order.

Exchanges

We do not directly exchange products of satisfactory quality. To purchase a different product, return the product you have and place a new order.

Refunds

We will issue the refund using the same payment method used to pay for the order, without undue delay and no later than 14 calendar days after receiving your notification that you wish to withdraw from the order.

We may withhold the refund until we receive the returned product or until you provide proof that it has been dispatched, whichever occurs first.

When returning the entire order, we will refund:

the amount paid for the products;

the cost of the least expensive standard delivery option offered when the order was placed.

Additional costs resulting from your choice of a more expensive, express, or non-standard delivery method will not be refunded.

Your bank or payment service provider may require additional time to credit the refunded amount to your account.

Sample Return Notification

You are not required to use this form:

I hereby give notice that I wish to withdraw from the order placed online.
First name and surname:
Order number:
Product being returned:
Date the product was received:
Date of notification:

Send the notification by email to info@elikk.com