About ELIKK.
1. What makes ELIKK. skincare unique?
ELIKK. creates thoughtful skincare without excessive steps. Our formulas combine carefully selected plant-based ingredients with modern cosmetic science solutions to help maintain skin hydration, smoothness, and comfort.
2. Where are ELIKK. products manufactured?
ELIKK. products are manufactured in the Baltic States, adhering to European Union cosmetic production and quality requirements. The exact country of origin is indicated on each product's packaging.
3. Are ELIKK. products vegan and cruelty-free?
Yes. Currently, ELIKK. collection consists of vegan formulas. Our products are not tested on animals, and our manufacturing partner adheres to cruelty-free cosmetic development principles.
4. Are ELIKK. products natural?
Currently, ELIKK. collection formulas are certified according to the "ECOCERT COSMOS Natural" standard. The certification covers not only the origin of ingredients but also the evaluation of the formula, manufacturing process, and packaging.
"Natural" and "organic" are not the same, so specific product certification information is provided on its page.
5. How is product quality and safety ensured?
Before products are launched, their safety, stability, compatibility, and shelf life are assessed. Production is carried out according to the ISO 22716 standard for good manufacturing practices for cosmetics, and the products comply with European Union cosmetic requirements.
6. Where can I find the full product ingredients list?
The full list of ingredients, known as INCI, is provided on the product page and on the packaging.
Some formulas may contain fragrance allergens such as limonene, linalool, citral, or geraniol. If you are allergic to a specific ingredient, always check the ingredients list before using the product.
Products and Usage
7. What skin type is the ELIKK. collection designed for?
The ELIKK. collection is designed for skin that lacks hydration, smoothness, comfort, or elasticity. The products help nourish the skin and reduce the appearance of fine lines, but their suitability depends on individual skin condition and needs.
8. Are the products suitable for sensitive or acne-prone skin?
Skin's reaction to cosmetic products is individual. If your skin is sensitive or acne-prone, we recommend testing a new product on a small area of skin first.
If you have acne, eczema, rosacea, or another dermatological condition, product use should be coordinated with a dermatologist. ELIKK. products are cosmetic products and are not intended to treat skin diseases.
9. How to choose the most suitable ELIKK. product?
Choose based on your primary skin need:
- Peptide serum – for more intense hydration and smoother, firmer skin appearance.
- Day face cream – for daily hydration, softness, and comfort.
- Smoothing eye cream – for moisture and the appearance of fine lines in the delicate eye area.
- Full collection – for a consistent three-step facial care routine.
10. In what order should ELIKK. products be used?
A recommended three-step routine:
- Peptide serum
- Day face cream
- Smoothing eye cream
Apply products to clean, dry skin. Lighter textured products are used before thicker ones.
11. When and how often should the products be used?
Peptide serum and smoothing eye cream can be used in the morning and evening. The day face cream is intended for morning skincare.
When starting a new product, observe your skin's reaction. For sensitive skin, you can start using the product less frequently.
12. How much product should be used?
More product does not necessarily lead to better results:
- a few drops of serum are enough for the face and neck;
- spread face cream in a thin, even layer;
- for the eye area, use a small amount, about the size of a grain of rice, for both eyes.
Gently spread the eye cream around the eyes, avoiding direct contact with the eyes.
13. Can ELIKK. products be combined with other products?
Yes. ELIKK. products can be integrated into your existing skincare routine.
When using acids, retinoids, or other strong active ingredients, it is important to follow their usage instructions and observe whether the skin is irritated. We recommend introducing several new products gradually.
14. When can results be expected?
The sensation of hydration and comfort can be noticed more quickly, but consistent use is important for changes in skin smoothness, texture, or the appearance of fine lines.
Results are individual and depend on skin condition, regularity of use, and the overall skincare routine.
15. What to do if the skin becomes red or itchy?
If you experience severe burning, itching, swelling, or persistent redness, wash off the product and discontinue its use.
If symptoms do not subside or worsen, consult a doctor or dermatologist.
16. Can products be used during pregnancy or breastfeeding?
Individual needs may vary during pregnancy and breastfeeding. We recommend showing the specific product's ingredients list to your doctor and coordinating use individually.
17. How long are products valid and how should they be stored?
The exact expiration date or period after opening is indicated on the product packaging.
Store products in a dry, cool place, protected from direct sunlight, high humidity, and temperature fluctuations. Close the packaging tightly after use.
Orders and Delivery
18. How long does order delivery take?
Order preparation usually takes up to 2 business days. Standard delivery in Lithuania typically takes another 2–3 business days, so the total estimated time is about 4–5 business days.
Delivery options, price, and estimated time are provided at checkout. During holidays, sales, or periods of high courier workload, delivery may take longer.
Once the order is shipped, you will receive tracking information via email.
Returns and Order Problems
19. Can an ordered product be returned?
An unused and unopened product purchased online can be returned within 14 calendar days of receipt.
For health protection and hygiene reasons, cosmetic products whose protective packaging or seal has been broken cannot be returned, except in cases where the product is defective.
Before sending a returned product, please contact the ELIKK. customer service team and provide your order number.
20. What to do if a damaged, incorrect, or incomplete order is received?
Contact the ELIKK. customer service team as soon as possible. In your email, please provide the order number and attach clear photos of the product, shipment, and outer packaging.
After assessing the situation, we will inform you about further actions. Cases of damaged, incorrect, or missing products are handled separately from standard returns of quality goods.
Product certification and manufacturing claims are aligned with officially published information about.